Austin Bergstrom Airport (AUS) Services & Amenities

The Austin Airport has numerous disabled facilities, such as:

• Accessible parking - Austin Airport meets ADA requirements for accessible parking with accessible parking places located in the parking garage next to the terminal and adjacent to covered airport shuttle stops in the lots.
• Accessible airport shuttles are available to assist passengers with a mobility impairment from remote parking to the airport terminal.

• Wheelchair service is available from curb to aircraft. All floors of the airport are level, facilitating mobility in wheelchairs.

• Escorts are available for those needing assistance getting through the Austin Airport (for example, persons with visual or mobility impairments). Escorts may be requested from airline representatives at the Austin Airport.

• Pedestrian walkways are designed with accessible contrasting floor surfaces to assist travelers with visual impairments navigate more easily.

• Phones with TTY service are available on the concourse. For hearing impaired travelers requiring immediate TDD assistance, call (512) 530-6356.

• Video phones with Relay Service and peer to peer via IP are available at Gates 2 and 16, also in the lower level bag claim across from luggage carousel 5.

• American Sign Language – Austin Airport staff include employees trained in American Sign Language.