Other Items of Interest at Frankfurt Airport
The Frankfurt Airport also offers:
- E-Pass Virtual Assistant
- FRA WebApp (also available in Chinese)
- FRA Airport iPhone App
- My Airport Guide, pre-booked a multilingual guides to accompany you through the airport (fee)
- Duty Free - pre-order at QR Code Walls
- HP ePrint Kiosk (print your documents from your SmartPhone for free, guide) - Terminal 1, Level 2, gate B43
- Visitors Terrace (adults EUR 3, kids free, open 10:00-18:00) - Terminal 2 (closed for renovations, reopens April 2015)
- Leisure Zones (designed for relaxation, free) - Terminal 1 (near Gates A50 and B43), Terminal 2 (near Gates D1-4)
- Airport Conference Centre
- Mail services
- Winter coat storage
- Dog Hotel
- Airport sightseeing tours
- Showers (EUR 6 fee, open 06:00-22:00) - Terminal 1 (3 locations: pre-security, transit zone and APlus), Terminal 2 (concourse D)
- Diaper changing rooms
- Free loaner strollers - pick-up T1: Concourse B (pre-security), or B Transit Zone (information counter 10); T2: between Concourses D and E (pre-security)
- Children's play areas
- Ecumenical Christian chapel - Terminal 1, Transit Area B *NEW*
- Airport shopping
- Airport casino
- Airport spas
- Night before check-in - offered by some airlines if you have a very early flight
- ... and The Squaire, a mega mixed-use facility built over the long distance train station, and connected to Terminal 1 via a pedestrian corridor
Download the airport's How To Get The Most Out of Your Layover Guide (PDF).
Disabled Facilities at the FRA Frankfurt Airport
Frankfurt Airport provides comprehensive facilities for travellers with disabilities.
Arrival at the Airport:
Arrival by car:
- You may stop in front of the terminals free of charge to load or unload or to let passengers in or out. Please place a disabled parking permit or disabled pass (in Germany, it must either "G" meaning "exceptionally reduced mobility in road traffic" or "aG" meaning "exceptional walking disability") on the dashboard.
- Parking at Terminal 1: The parking spaces for handicapped drivers are located in parking structure P4, Level U2, Row 25. To get there take the P4 entrance, which is right at the Frankfurt Airport Conference Center (FAC) across from Terminal 1. Use the call button on the ticket dispenser to ask for the barrier to be opened. After parking, follow the general airport signs to your airline's check-in counter. The nearest call point for passenger assistance is located in the B Departures hall next to entrance 6. Follow the signs for the B Concourse of Terminal 1.
- Parking at Terminal 2: The parking spaces for handicapped drivers are located in parking structure P8, Level U4, Row 17. Use the call button on the ticket dispenser to ask for the barrier to be opened. After parking, follow the general airport signs to your airline's check-in counter. The nearest call point for passenger assistance is located in the middle between the D and E departure halls. Take the lift and get out on the D/E arrivals/departures level.
- Special Parking Spaces for Tall Vehicles: The clearance height for driving into our parking structures is 2.1 meters. Please use our XXL parking lot P36 for taller vehicles. It is located near Terminal 1. Please note that different fees are charged there.
- Driving instructions to the terminal parking facilities can be found on FRA Frankfurt Airport's website.
Arrival by taxi:
- Taxis may stop directly in front of the terminals.
- To find your check-in counter, please follow the signs. The nearest call point for passenger assistance is located in the middle of Terminal 1 in the B Departures hall, on Level 2 near entrance 6. In Terminal 2 it is between the D and E Departures areas near entrances 5 and 6.
Arrival by train:
- Travelers with reduced mobility can obtain assistance for boarding, transferring and detraining by contacting the mobility service of Deutsche Bahn AG (Phone: 01805-512512*) (Fax: 01805-159357*) (E-mail: email@example.com) *0.14 euro cents a minute from any landline phone in Germany; other prices may be charged when calling from a mobile phone.
- To request assistance for boarding, transferring and detraining in advance, please use the registration form at http://www.bahn.de. To make sure that the service personnel of Deutsche Bahn AG can organize this assistance in time, it is advisable to notify the mobility service sufficiently in advance (at least one workday ahead of time).
- Regional Train Station: If you arrive by local public transportation (S-Bahn, RE or RB), you get out at platform 1, 2 or 3 of the regional train station (on Level -1). From platform 2 and 3, follow the blue wheelchair symbol to a lift that you can take to the departures level, or else use the escalator. In section B of platform 1, there is a lift to the ServicePoint of Deutsche Bahn AG (on Level 0). You can use the intercom there to request assistance.
- Long-Distance Train Station: If you arrive by long-distance train (IC, EC or ICE), you get out at platform 4, 5, 6 or 7 of the long-distance train station in the AIRail Terminal. Each platform has a lift you may use. To find your check-in counter, follow the signs. There are special signs for wheelchair users. The nearest call point for requesting assistance is located on the right at the end of the long walkway leading from the long-distance train station to Terminal 1.
Arrival by bus - at Terminal 1:
- You arrive at the bus station across from the Arrivals area of Terminal 1. Follow the signs to find your airline's check-in counter.
- The nearest Help Points in the B Arrivals hall: Cross the street between the bus station and the terminal to get to the B Arrivals hall (on the same level); the Help Point is next to entrance 6.
- The nearest Help Points on the pedestrian bridge from the long-distance train station to Terminal 1: In the building next to bus stop 24, take the lift up to Level 3; walk into the passageway that connects the building you are in with the terminal; continue around to the left to find the Help Point for the Passenger Support Service.
Arrival by bus - at Terminal 2:
- You arrive at the bus station across from the Departures and Arrivals area of Terminal 2. Follow the signs to find your airline's check-in counter.
- To find the Help Point for the Passenger Support Service, use entrance 5 or 6 to enter the terminal. You'll see it right away (between the D and E Departures areas).
At the Terminal:
- On the day of your departure, go as usual to your airline's check-in counters or to one of the Help Points for the Passenger Support Service.
- If you are flying with Lufthansa, please go to the special support counter next to check-in counter 339.
Help Points - in Terminal 1:
- Level 0, between the regional train station and the parking structure (near the DB ServicePoint)
- Level 3, along the walkway between the long-distance train station and the Frankfurt Airport Conference Center (FAC 1)
- Level 1, in the B Arrivals hall near the Meeting Points
- Level 2, in the B Departures hall near entrance 6
Help Points - in Terminal 2:
- Level 1, between the D and E Departures areas near entrances 5 and 6
Information Desks - in Terminal 1:
- Information desk 1, B Concourse, Level 2 (Departures)
- Information desk 14, B Concourse, Level 1 (Arrivals)
- Service point T1, in the middle of the B Concourse, Level 2
Information Desks - in Terminal 2:
- Information desk between the D and E Concourses, Level 2 (near Arrivals)
Picking Up Arriving Passengers:
- Meeting Points in Terminal 1: B Arrivals
- Meeting Points in Terminal 2: in the middle between Departures and the E Concourse
Call Points for calling the Passenger Support Service are located in Terminals 1 and 2. Physically challenged passengers and passengers with reduced mobility may use them to request require assistance while at the airport.
If you are taking your own wheelchair with you, you must report it in advance to the airline and indicate its measurements (height, width and weight). Important: If you are traveling with a battery-powered wheelchair, when booking your flight please also provide information about the type of battery used. Gel and dry-cell batteries may remain in the wheelchair and require no special preparations for transport. However, before checking it you must secure and disconnect the batteries and isolate their poles. For security reasons, wheelchairs with wet-cell batteries must be specially packed. Please contact your airline in advance to inquire.
Guide dogs are welcome in the terminals, but must be kept on a leash. If your dog accompanies you on a trip, please contact your airline ahead of time to find out what requirements have to be met.For security reasons, no dogs may be taken onto the Visitors Terrace.
Passenger assistance should be requested at least 48 hours before departure by contacting your airline or travel agent. For security reasons, it is not possible for passengers to directly contact the Passenger Support Service. It is always advisable for disabled travellers to inquire about any special requirements prior to arriving at Frankfurt Airport.
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